Acceptable use policy

This policy is part of our Terms of service. It applies to everyone who uses a Mac rented from SoloRack or a GPU slice (section 6).

1. The Mac is for development work

Apple’s macOS licence lets us rent out a Mac only for development work, which Apple calls Permitted Developer Services. You may use the Mac to:

write, build, sign and publish software;
build software from source code;
run automated tests, the iOS Simulator and other developer tools;
run continuous integration, for example as a self-hosted runner;
let coding agents build and test your projects;
run AI agents, such as OpenClaw, around the clock for your development and automation work.

Using a browser, email or chat as part of that work is fine. The Mac is not meant to be a general office computer, a media workstation, a gaming machine or a server for the public.

2. Who may use the Mac

Only you may use the Mac. If you are a business customer, your own staff and contractors working on your projects may use it too.
Do not resell, sublease, lend or share access with anyone else, and do not offer the Mac as a service to others.
Only one remote session at a time may control the screen. Other sessions may only watch.

3. What is not allowed

You may not use the Mac, or help anyone else use it, for:

Cryptocurrency mining, or any similar use of the processor, memory, storage or network to earn money or rewards, such as proof-of-space farming or paid distributed-computing networks.
Spam: unsolicited or bulk email, messages or comments, including through forged headers or relays, and creating accounts on other services in bulk.
Malware: creating, storing, running or spreading viruses, ransomware, spyware, botnets or other malicious code.
Attacks and scanning: denial-of-service attacks, port or vulnerability scans, password guessing, traffic interception, or any access to systems you don’t own and have no written permission to test. This includes our own network, the datacenter, other Macs we rent out and our remote management. Testing those always needs our written permission first.
Illegal content: storing or sharing content that is illegal, including child sexual abuse material, terrorist content and content that infringes other people’s rights.
Piracy: using or sharing software, media or other works without a licence, cracking licence checks, or removing copy protection.
Proxies, VPNs and selling traffic: running a proxy, a VPN server or exit node, a Tor relay of any kind, an open mail relay or any similar service that carries other people’s traffic; installing apps that share or sell your bandwidth; or selling, renting or sharing the Mac’s internet connection or IP address. Connecting the Mac as a client to your own company’s VPN, or using an SSH tunnel yourself for your development work, is fine.
Heavy network use that has nothing to do with development and puts a strain on the datacenter network, such as hosting files for download, streaming video to others or seeding torrents.
Reselling or sharing access, as described in section 2.
Sanctioned persons and countries: use from or for a person, company, country or region under EU, UN or US sanctions or embargo, or for developing weapons of mass destruction.
Production hosting for others: serving websites, apps, APIs, game servers or other services to end users. Test servers that you and your team use during development are fine.
Fraud: phishing, impersonating others, or paying for the service with a payment method you are not entitled to use.
Breaking Apple’s licence: for example running more virtual machines than the licence allows, running iOS or iPadOS in a virtual machine, or interfering with the camera, microphone or screen-recording indicators.
Locking us out: turning on FileVault or encrypting the startup disk or any other whole volume; setting a firmware, Recovery Lock or other startup password; signing in to iCloud in System Settings or turning on Find My, which turns on Activation Lock; changing or removing the maintenance account; or removing, disabling or getting around our remote management, including mobile device management (MDM). Section 7 of the Terms of service explains these duties and when the machine recovery fee, up to $699, applies if the Mac has to be recovered.
Anything else that breaks the law.

4. How we handle abuse

We do not monitor your files or your screen. We act on reports we receive and on technical signs of abuse, such as unusual network traffic reported by the datacenter, or our automatic check showing that our remote management no longer works.
When we receive a report about your Mac, we check it. We normally contact you first and ask you to explain or fix the problem.
If the problem is serious, we may suspend access to the Mac or its network straight away. Examples: an attack or spam campaign in progress, a proxy or Tor relay carrying other people’s traffic, illegal content, a sanctions risk, a breach of Apple’s licence, a change that locks us out of the Mac, or an order from an authority. Suspending access does not delete your data.
We tell you by email what we did and why, which facts and rules our decision is based on, and how to reply. You can contest our decision by replying to that email.
We may ask you to confirm who you are before we restore access.
For serious or repeated breaches we may end the contract, as section 18 of the Terms of service explains.
When the law requires it, for example when someone’s life or safety may be at risk, we inform the authorities and keep the related data for them.

5. Reporting illegal content or abuse

Anyone can report illegal content or abuse coming from a Mac we rent out or a GPU slice. The same address is our single point of contact under the EU Digital Services Act, for authorities, the European Commission, the European Board for Digital Services and users of our service.

Email: team@solorack.com, with the subject “Abuse report”
Languages: English, Spanish, Portuguese, French, Turkish and Arabic

Please include:

why you think the content or activity is illegal or abusive;
where it is: the IP address, URL or other details, and the date and time with the time zone;
your name and email address, unless the report is about child sexual abuse material;
a statement that you believe, in good faith, that your report is accurate and complete.

We confirm that we received your report, handle it without undue delay and tell you what we decided.

6. GPU slices

Sections 2 to 5 apply to GPU slices too: where they say Mac, read slice. Section 1, the rule in section 2 about remote sessions on the screen, and points 13 and 14 of section 3 are about Apple’s licence and the Mac, so they do not apply to a slice. You may use a slice for computing work, such as building and running software, training and testing models, and batch jobs. Where sections 2 to 5 say development, for a slice read this work.

For a slice, these rules also apply:

Mining. The ban in point 1 of section 3 also covers the GPU.
Your limits. Do not try to get around the limits of your slice: its memory, CPU cores, GPU memory, network speed or what it can reach. Your slice reaches only the internet, and port 25 is closed. Using CUDA managed memory above your GPU memory limit is not a breach, but you cannot rely on it: section 22 of the Terms of service explains why.
Other slices and our machines. Do not try to get out of your slice, or to reach or read the machine it runs on, other slices, what they leave in the GPU’s memory, or our network. Point 4 of section 3 covers this, and testing it always needs our written permission first.
Serious problems. We handle abuse as section 4 explains, but for a serious problem we may close the slice in place of suspending it. Closing a slice deletes everything on it, with no copy, so the sentence in section 4 that suspending access does not delete your data does not apply to it. Section 22 of the Terms of service explains this.